Thought this would be a great place to celebrate Cinco de Mayo.... was I wrong! The venue is great but the service and food were a bust. We chose to sit upstairs for a meal and drinks figuring the bar would be very busy and we wanted to enjoy a good meal and conversation. Our server Sarah brought a round of drinks and water .... never asked again if we wanted a refill or another margarita.....The appetizer was delivered and she never checked to see if everything was ok we did not see her again until 15 minutes after dinner arrived and one of the dishes had unfortunately arrived cold... when we told her She asked if it could be remade but at that point my companion was already done with dinner so there was no point. There was no apology no other conversation She left again not to return for another 15 minutes with a to go box. If I was not going to eat the food that I ordered because it was cold why would I want to bring it home? We asked for the check which arrived another 20 minutes later with the price of the meal still on the check and a promotional discount of $5.00. Sarah came back 7 minutes later and we asked if she could remove the cost of the meal and she told us she already had....NOT.... again we wait for 10 minutes for a new check. She promptly came back to pick it up and now is where the rubber meets the road for her.... we had more interaction in that 30’seconds when it’s time to collect a tip. She told us if there was anything else she could do to take care of things she would. What is there to do now?
At the time we arrived it was not terribly busy upstairs. There were many empty tables. Had Sarah been attentive and checked in she probably could have changed the vibe of the evening but she completely ignored us. It was extremely frustrating as we watched other tables with attentive staff. Chucks is off the list for us.
All USA
Thought this would be a great place to celebrate Cinco de Mayo.... was I wrong! The venue is great but the service and food were a bust. We chose to sit upstairs for a meal and drinks figuring the bar would be very busy and we wanted to enjoy a good meal and conversation. Our server Sarah brought a round of drinks and water .... never asked again if we wanted a refill or another margarita.....The appetizer was delivered and she never checked to see if everything was ok we did not see her again until 15 minutes after dinner arrived and one of the dishes had unfortunately arrived cold... when we told her She asked if it could be remade but at that point my companion was already done with dinner so there was no point. There was no apology no other conversation She left again not to return for another 15 minutes with a to go box. If I was not going to eat the food that I ordered because it was cold why would I want to bring it home? We asked for the check which arrived another 20 minutes later with the price of the meal still on the check and a promotional discount of $5.00. Sarah came back 7 minutes later and we asked if she could remove the cost of the meal and she told us she already had....NOT.... again we wait for 10 minutes for a new check. She promptly came back to pick it up and now is where the rubber meets the road for her.... we had more interaction in that 30’seconds when it’s time to collect a tip. She told us if there was anything else she could do to take care of things she would. What is there to do now? At the time we arrived it was not terribly busy upstairs. There were many empty tables. Had Sarah been attentive and checked in she probably could have changed the vibe of the evening but she completely ignored us. It was extremely frustrating as we watched other tables with attentive staff. Chucks is off the list for us.