Worst experience ever. Went to upgrade a line and get the deal with the iPhone and iPad. Rep thought I was trying to run a scam and didn’t believe I was the owner on the account. Had to call my wife’s phone and mother in law’s phone to verify I was supposed to be there upgrading, even though I had my license and multiple forms of ID. He proceeded after verifying who I was and seemed very nervous the entire time. He took a really long time but eventually got the new phone the new phone activated and added the line for the iPad. When we went to complete the transaction he said he was having issues and couldn’t sell me the iPad since it wasn’t logged into their inventory and would let him cash it out. I said well then I don’t want the phone if the deal is with the iPad! I feel he just didn’t want to sell me anything because he still believed I was scamming him. I guess because I’m not white I look like a scam artist especially since I had my African American father in law with me. He helped this white couple right before us and had no issues, he was very friendly and helpful to them and even conversation with them the entire time. We did not receive the same treatment. I will never come here again and would not recommend it to anyone. Also, I ended up going to the att in Manchester and they did everything for me in 10 minutes without any issues and were very friendly. I’ve never felt discriminated against until this experience. I was not rude to him, I never gave him an attitude, I just smiled even though he basically accused me of fraud and wasted my time. I was there for over 45 minutes
All USA
Worst experience ever. Went to upgrade a line and get the deal with the iPhone and iPad. Rep thought I was trying to run a scam and didn’t believe I was the owner on the account. Had to call my wife’s phone and mother in law’s phone to verify I was supposed to be there upgrading, even though I had my license and multiple forms of ID. He proceeded after verifying who I was and seemed very nervous the entire time. He took a really long time but eventually got the new phone the new phone activated and added the line for the iPad. When we went to complete the transaction he said he was having issues and couldn’t sell me the iPad since it wasn’t logged into their inventory and would let him cash it out. I said well then I don’t want the phone if the deal is with the iPad! I feel he just didn’t want to sell me anything because he still believed I was scamming him. I guess because I’m not white I look like a scam artist especially since I had my African American father in law with me. He helped this white couple right before us and had no issues, he was very friendly and helpful to them and even conversation with them the entire time. We did not receive the same treatment. I will never come here again and would not recommend it to anyone. Also, I ended up going to the att in Manchester and they did everything for me in 10 minutes without any issues and were very friendly. I’ve never felt discriminated against until this experience. I was not rude to him, I never gave him an attitude, I just smiled even though he basically accused me of fraud and wasted my time. I was there for over 45 minutes